Privacy Policy

Last Updated: April 5, 2026

Surreal Sounds Entertainment ("Surreal Sounds Entertainment," "the Company," "we," "us," or "our") respects your privacy. This Privacy Policy explains how information may be collected, used, disclosed, and protected when you visit www.SurrealSoundsEntertainment.com, submit an inquiry, request pricing, use a client portal, book services, or otherwise interact with the Company online or offline for events in Ohio or Indiana.

1. Information We Collect

Information may be collected in several ways, depending on how a visitor interacts with the website or services.

• Contact and inquiry information: name, email address, phone number, event date, event location, event type, and any details submitted through contact forms, quote requests, or availability checks.

• Booking and planning information: client preferences, timelines, venue details, music preferences, event questionnaires, song requests, and related planning information shared during the booking process.

• CRM and event planning data: inquiry, contract, planning, and event details may be stored and managed through DJ Event Planner, a third-party customer relationship management and event planning platform used to organize leads, bookings, timelines, and client communications.

• Client portal information: if a client receives access to a login portal through DJ Event Planner, the system may collect account access details, portal activity, submitted planning forms, timeline updates, music selections, and other information entered or updated in the portal.

• Technical and usage information: IP address, browser type, device information, referring pages, pages visited, login timestamps, and general interaction data may be collected automatically through analytics tools, cookies, server logs, portal activity logs, or similar technologies.

• Payment or billing information: if payments are accepted through a third-party processor, limited transaction-related information may be received, while full payment card details are typically handled directly by the processor.

• Communications: records of emails, messages, calls, consultation notes, and other communications sent to or from the Company.

2. How We Use Information

Collected information may be used to:

• respond to inquiries and provide quotes;

• confirm availability and communicate about potential events;

• prepare proposals, contracts, invoices, and event planning documents;

• deliver DJ, MC, lighting, or related entertainment services;

• manage customer relationships and event logistics, including through DJ Event Planner and its client portal;

• provide clients with access to planning tools, timelines, music request features, and event documentation;

• monitor portal usage, maintain account security, troubleshoot access issues, and help prevent unauthorized use;

• process payments through third-party services, when applicable;

• improve website functionality, performance, and user experience;

• maintain business records, enforce agreements, and comply with legal obligations.

3. Cookies and Similar Technologies

The website may use cookies, pixels, analytics tools, session technologies, or similar tracking methods to improve functionality and understand how visitors use the site.

These technologies may be used to remember preferences, support embedded features, measure traffic, evaluate marketing performance, and improve website content. Most browsers allow users to control cookies through browser settings. Disabling cookies may affect some website functions.

If analytics tools such as Google Analytics are used, those providers may collect information according to their own privacy policies. Visitors can review browser-based privacy controls or available opt-out tools offered by those providers.

When a client uses a login portal provided through DJ Event Planner, that system may use cookies, session tools, and related technologies to keep the client logged in, support portal functions, remember preferences, and log technical information such as IP address, browser type, device information, and usage activity for security, troubleshooting, and service management.

4. When Information May Be Shared

Surreal Sounds Entertainment does not sell personal information for money. Information may be shared only as reasonably necessary in limited circumstances, including:

• with website hosting providers, form tools, scheduling systems, CRM platforms, including DJ Event Planner, cloud storage providers, analytics providers, and other service providers that support business operations;

• with DJ Event Planner to provide inquiry handling, event planning, client login portal access, storage of planning forms and timelines, and related portal or account activity records, including technical data associated with portal use;

• with payment processors, if payment collection is offered;

• with venues, planners, assistants, subcontractors, or production partners when needed to coordinate an event;

• when disclosure is required by law, legal process, or government request;

• when reasonably necessary to protect rights, safety, property, users, clients, or the Company.

5. Data Retention

Information may be kept for as long as reasonably necessary to respond to inquiries, manage bookings, maintain records, resolve disputes, enforce agreements, satisfy tax and accounting requirements, comply with legal obligations, and maintain appropriate event history and client portal records.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

6. Your Choices

Depending on where a visitor lives and what laws apply, that person may have rights regarding personal information, such as the right to request access to certain data, request correction of inaccurate data, request deletion of certain data, or limit certain uses of personal information.

A visitor may also choose not to provide certain information, although doing so may limit the ability to receive quotes, book services, access certain portal functions, or use some website features. Marketing or follow-up emails may include an unsubscribe option where required.

7. Do Not Track

Some browsers offer a "Do Not Track" setting. Because there is not a consistent industry standard for responding to these signals, the website may not respond to all Do Not Track requests unless required by applicable law.

Visitors may still manage cookies and similar technologies through browser settings and device controls.

8. Data Security

Reasonable administrative, technical, and organizational measures may be used to help protect personal information. However, no website, internet transmission, email system, or digital storage method can be guaranteed to be completely secure.

Visitors should avoid sending highly sensitive information through unsecured forms or email unless specifically instructed to do so through a secure method. Clients should also protect their portal login credentials and avoid sharing them with unauthorized persons.

9. Children's Privacy

The website and services are not directed to children under 13, and personal information is not knowingly collected directly from children under 13 through the website. If such information is believed to have been submitted, a request may be made for its removal.

10. Third-Party Websites and Services

The website may contain links to third-party websites, social media platforms, embedded content, or external tools. Surreal Sounds Entertainment is not responsible for the privacy practices, content, or security of third-party services.

Visitors should review the privacy policies of those third parties before providing personal information.

11. State Privacy Rights

Surreal Sounds Entertainment primarily serves clients in Ohio and Indiana. Residents of those states, and residents of any other state with applicable consumer privacy laws, may have specific rights concerning personal information under applicable law. Any rights request should identify the requester and describe the request with enough detail to allow a response.

Additional state-specific disclosures may be added to this policy if the website begins operating in a way that triggers those laws.

12. Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in business practices, website features, legal requirements, or service providers. The updated version will be posted on this page with a revised "Last Updated" date.

13. Contact Information

Questions about this Privacy Policy or privacy-related requests can be directed to:

Surreal Sounds Entertainment
Website: www.SurrealSoundsEntertainment.com
Email: surrealsoundsentertainment@gmail.com